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Privacy Policy

Introduction

The website www.cocreed.in  is owned, operated, and managed by us i.e., CoCreed Policy Solutions Pvt Ltd, a company incorporated under the Companies Act, 2013 and having its registered office at D15-704,  AWHO Sandeep Vihar, Kadugodi-Hoskote Road, Kannamangala, Bengaluru 560067 and hereinafter referred to as Co-Creed”. 

 

This Policy is applicable to all the users who access or use the Platform including you (“Users”). For purposes of this Policy, “you” and “your” means you as a User of the Platform, “we”, “us” or “our” refer to Co-Creed or its subsidiaries, parent or group entities, or affiliates as deemed so by Co-Creed. 

 

If you continue to browse and use this Platform or avail the Services you are agreeing to comply with and be bound by this privacy policy (“Policy”), which together with our terms of use (collectively, “Platform Policies”) govern Co-Creed’s relationship with you in relation to the usage of this Platform. 

 

Capitalized terms used but not defined herein shall have the same meaning ascribed to them in the terms of use or such other Platform Policies (as updated regularly).

Scope

This Policy provides how we handle the Personal Data (as defined below) collected from you while you are accessing or using the Platform or availing the Services. It is advisable that you read this Policy carefully, because if and whenever you use our Platform or avail the Services, your Personal Data will be processed in accordance with this Policy. By using or accessing the Platform or availing the Services, you agree to be bound by the terms of this Policy. You should not use the Platform or avail the Services if you do not agree with this Policy, the other Platform Policies, or any other agreement that governs your use of the Platform or the Services.

 

This Policy is limited only to Personal Data that Co-Creed collects from its Users who use or access the Platform or avails the Services. This Policy is governed by the Information Technology Act, 2000 read with the Digital Personal Data Protection Act, 2023 (as notified) and the rules framed under these statutes.

Rights of the Users

When you use our Platform or avail our Services, you have the following rights:

 

  • Right to access information about your Personal Data. Subject to applicable laws, you may at any time raise a request for: (i) a summary of your Personal Data being processed by us and the processing activities undertaken by us with respect to your Personal Data; (ii) identities of third parties with whom your Personal Data has been shared along with a description of the Personal Data shared; and (iii) any other information regarding your Personal Data and its processing. 

 

  • Right to correction and erasure of Personal Data. You have the right to correction, completion, updation, and erasure of your Personal Data for which you have previously given us consent. We will at our end proceed to erase your Personal Data stored by us (including those stored with third parties to whom we had shared your Personal Data for processing on our behalf) within such reasonable time once the purpose for such data is no longer being served subject to applicable laws and this Policy.

 

  • Right of grievance redressal. You have the right to readily available means of grievance redressal in respect of any act or omission of ours regarding the performance and obligations in relation to your Personal Data. 

 

  • Right to nominate. You may nominate, in such manner as may be prescribed, any other individual, who shall, in any unfortunate event of death or incapacity exercise rights on your behalf in accordance with the applicable law. We will request details of your nominee at the time of taking your consent.

 

  • Right to withdraw consent. You have the right to withdraw your consent at any time. Once you have withdrawn your consent, we will cease to use, collect, process, or store your Personal Data subject to applicable laws and this Policy.

 

If you wish to exercise any of the above rights, you may write to our Grievance Redressal Officer as identified in this Policy and subject to applicable laws, and terms of this Policy, we will process your request in accordance with our internal grievance redressal process.

Duties of the Users

You hereby agree and undertake that you will comply with all the applicable laws pertaining to your use and disclosure of your Personal Data while using the Platform or availing the Services. You agree that you will not impersonate another person while sharing your Personal Data. You also agree that you will not suppress any material information while providing your Personal Data. You will furnish only such information as is verifiably authentic, while exercising the right to correction or erasure under this Policy, subject to applicable laws.

Collection of Personal Data

When you use, access, or register on the Platform or avail the Services, we generally collect the following information (“Personal Data”)

Storage and Processing of Personal Data

The Personal Data collected by us will be mostly stored electronically. All such Personal Data shall be transmitted and stored by us in encrypted and anonymised form in accordance with the applicable laws to ensure the secrecy and confidentiality of the Personal Data and such information shall not be shared or used except as provided herein.

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Subject to applicable laws, we may engage into arrangements with third parties (within or outside India) to collect, store, or process your Personal Data. Any Personal Data transferred to such third parties for processing will only be done if such third parties already have in place such reasonable security standards as may be necessary to avoid any breach or unauthorised disclosure of your Personal Data and complying with the applicable laws. By accepting this Policy, you expressly consent to and authorise the sharing of your Personal Data with such third parties for such collection, storage, and processing.

Data Usage

We use, collect, store, and process your Personal Data only for the following purposes:

  • to provide and administer the Services seamlessly;

  • to enhance and improve the quality of Services;

  • internal operational purposes such as spam and abuse prevention and enforcing content license restrictions;

  • for safety and security purposes such as we may use your Personal Data to protect us or the Platform from any illegal or prohibited activities;

  • for the performance of a contract such as undertaking the purchase contract for the Services that you have availed through the Platform;

  • to manage your requests regarding any issues that you face while accessing the Platform;

  • to offer users personalized content based on their request, search history, and key words used in navigating the Platform, as well as usage history on the Platform;

  • to comply with the legal obligations such as we may collect a User’s information regarding place of establishment and bank account information for identity verification and other legal purposes;

  • provide Personal Data collected on the Platform to Co-Creed’s affiliates, other third parties, including those who are working with Co-Creed; 

  • for other purposes including but not limited to data analysis, observing usage trends and to evaluate and improve the Services on the Platform or any other services offered by Co-Creed; and

  • product development.]

Data Retention

Unless necessary for compliance with applicable laws, we will retain your Personal Data only for the duration required to fulfil the specified purpose for which it was initially gathered with your consent. We hereby affirm that our practise is to retain Personal Data solely for the duration required to fulfil the intended purpose and that we maintain rigorous protocols for review and retention in order to fulfil these obligations.      We shall erase all Personal Data collected from you in case you withdraw the consent unless such Personal Data is required for completing the specified purpose for which you had previously consented or towards compliance of any subject to applicable laws.

Sharing of Personal Data

We may share your information for the following purposes:

 

  • in response to an order, decree, judgment, or subpoena issued by a court or governmental authority for: (i) enforcing any legal claims or rights; (ii) its performance of any judicial or quasi-judicial or regulatory or supervisory function; (iii) prevention, detection, investigation, or prosecution of any offence or contravention of any applicable law.; or (iii) enforcement of any national security interests;

 

  • in relation to any negotiations of a merger, demerger, sale of assets, financing, restructuring, or sale of all or part of our business or any part of it;

 

  • for research, archiving, or statistical purposes subject to applicable laws and standards; and/or

 

  • internally within our organization to provide you need-to-know products, services, offers, or promotions.

Security and Confidentiality

We ensure to undertake all reasonable security practices and procedures including but not limited to appropriate technical and organizational measures to ensure that your Personal Data is protected. We will update these measures as new technology becomes available, as appropriate.

Consent

We only collect Personal Data with your free and express consent in writing through email or consent form or any other appropriate means (as notified to you). You agree that we may continue to process your Personal Data until you withdraw your consent.

 

  1. We do not collect Personal Data unless you give us your express consent and only in a situation where collection or processing of such Personal Data is required by us such as: (i) for a lawful purpose which you have shared your consent or a legitimate use connected with our function or activity or any person on our behalf; and (ii) the collection or processing of the Personal Data is considered necessary for such specified purpose or under law. 

 

  1. While collecting Personal Data directly from you, we will take reasonable steps to ensure that the you have the knowledge of: 

    1.  the fact that the Personal Data is being collected; 

    2. the purpose for which the Personal Data is being collected; 

    3. the intended recipients of the Personal Data; 

    4.  the name and address of: (i) the third-party agency (if any) that is collecting the Personal Data; and (ii) the third-party agency (if any) that will retain the Personal Data; and

    5. Your rights under applicable laws including your right to raise a complaint with statutory authorities.

International Users

Most of our Platform services are hosted in India. If you are accessing the Platform or availing Services from outside of India, where laws or regulations governing Personal Data collection, use, storage, retention, and disclosure differ from Indian laws, please be advised that your continued use of the Platform or Services may be governed by Indian law, this Policy, the Platform Policies, and any other terms and conditions applicable to our Services.

Public Information

Please note that if you choose to share information about yourself (including any Personal Data) in any public areas of the Platform (such as the community discussion forum on the Platform) we consider that information to be publicly available information. Any Personal Data that you include in any content submitted or posted when using the public areas of our Platform can be viewed by the general public, so please consider this before submitting any such information or content. You are solely responsible for any information, including any Personal Data, you disclose on the public areas of the Platform, and any use of such information by any third-parties regardless of whether you permitted or did not permit such use. We cannot control how others use the information that you post to public areas of the Platform.

Review/Updates

Co-Creed may modify, amend, alter, or update this Policy at any time at its own sole discretion. The updated Policy will be displayed on the Platform and by continuing to use the Services and/or accessing the Platform, you agree to be bound by any such changes/updates made by Co-Creed. It is your responsibility to regularly check for such changes/updates. You agree that your continued use signifies acceptance of those changes/updates.  You must discontinue using or accessing the Services or Platform if you disagree with such changes/updates to this Policy.

Grievance Redressal and Notice

In case of any grievance, you can reach out to our grievance redressal officer (“Grievance Redressal Officer”) indicated below:

To: Mr. Kevin Augustine Desouza

Phone: +91 7204215960

Email ID: kevindesouza@cocreed.in

Postal address: D15-704, AWHO Sandeep Vihar, Kadugodi-Hoskote Road, Kannamangala, Bengaluru 560067

Any notices or demands to or upon Co-Creed shall be made in writing and sent to Co-Creed by courier, or certified mail to the above address and email ID.  In case you would like us to address any queries regarding exercise of your rights at any time, you can simply choose either of the above options to reach out to us.

Date Last Modified

This Policy was last modified on December 6,  2023.

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